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Email Protection Service - FAQs
| How
do I log in to my Message Center? |
| You can go to here and
enter your 1000island.net email address, along with your password, then click
where it says “Login”. You will then be directed to your Message
Center to manage any quarantined messages. |
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| How
do I know when I have messages in quarantine? |
| You should log in to your Message
Center periodically to review your quarantined messages, deliver any legitimate
messages and remove junk messages. You will receive an email notification on
a regular basis in your primary email inbox if any messages have been quarantined. |
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| How
do I change my password? |
| The password to connect to 1000island.net,
to check your email, and to check your Message Center are all the same. You can
go here to manage your password. |
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| How
do I get technical support? |
Contact the help desk by email at surfing@1000island.net or
by telephone Monday to Friday 9:00 a.m. to 5:00 p.m. Phone: (613) 659-2222 or
382-8488
FAX: 613-659-2226 |
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| Can
I import my contacts or address book to the Approved Senders list? |
| No. You can manually enter them.
We suggest adding the domains, if practical, so you do not reach the character
limit for the Approved Sender list. |
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| Can
someone else read my email? |
| Postini’s patent-pending email
processing technology allows messages to be processed in real-time as the packets
flow through the Postini servers, and so legitimate messages are not written
to disk. This ensures that Postini does not expose your data to hackers or potential
loss of data. Postini’s filters process all email without human contact
with mail flow or individual messages. |
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| What
happens to messages I have delivered from the Message Center? |
| They are delivered directly to your
inbox and a copy is placed in the Delivered folder. |
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| What
happens to email I delete from quarantine? |
| When messages are removed, they will
be completely purged from the Removed items folder approximately 2 days after
removal. If you would like the purge to be immediate, click on the "Empty
Trash" button from the Removed folder. Unless specifically removed, messages
will be quarantined for 14 days. |
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| What
if I don’t want to use the Email Protection Service? |
| You can completely turn off the Email
Protection Service by logging into your Message
Center and
turning off the Anti-Spam system. If you want it turned
on at a later point, you can log in again and turn them on. |
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| What
if messages are quarantined that I want delivered to my email inbox? |
| Adjust your spam filters to a more
lenient setting and add senders to your Approved Senders list. |
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| What
if a lot of junk email is still getting through? |
The heuristic filters can block
up to 95% of spam from reaching your inbox. Unwanted messages can still get through.
Follow the suggestions below to maximize your filter effectiveness:
- Increase your settings. The more aggressive the filter setting, the fewer
spam messages will reach your inbox. Please note that the more aggressive the
setting, the more often you should visit the Message Center to confirm that legitimate
messages are not quarantined. If they are, add those senders or domains to your
Approved Sender list.
- Review your Approved Senders List. Do you have other email addresses forwarding
to this account? Check to be sure your addresses are NOT on the Approved Senders
List.
- Forward your spam. Participate in keeping the filters accurate by sending
your unfiltered spam messages AS ATTACHMENTS in email to spam@postini.com. This
does not guarantee that these messages will be filtered in the future, but will
be used by engineers for filter tuning.
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